Aramark goes live as one of the first customers on SAP S/4HANA Cloud Public Edition, Retail

Aramark
  • Aramark is a leading full-service caterer in Germany, headquartered in Frankfurt am Main.
  • The company provides services across Workplace Experience, Health & Care, and Sports & Event Catering.
  • More than 6,500 employees in Germany.
  • Aramark delights customers and guests every day with tailored culinary concepts, outstanding service, 
    and a strong focus on quality, sustainability, and innovation.

Further information: www.aramark.de

Success Story

Aramark goes live as one of the first customers on SAP S/4HANA Cloud Public Edition, Retail

As a pioneer cloud customer in retail, Aramark set out to bring a fully operational, autonomous store live in record time, leveraging standardised cloud processes.

  • Complex partner coordination: SAP, technology and hardware providers, and retailsolutions as the implementation partner had to work seamlessly together.
  • High data quality required: Clean master and process data formed the foundation for stable cloud operations.
  • Standard vs. customisation: Maintaining cloud standards while addressing Aramark-specific requirements.
  • Agile working in a new environment: Rapid decision-making and iterative adjustments with SAP and partners.
  • High time pressure: Meeting an ambitious go-live schedule for the S.Mart Store opening.

Fast, Smart, Scalable – Value through Best Practices

By implementing the S.Mart Store on SAP S/4HANA Cloud Public Edition, Retail, Aramark gains fast deployment, maximum flexibility, and a scalable platform that ensures efficient, future-ready processes.

Solution

  • Master Data Migration: Clean transfer of product and supplier data to ensure accurate checkout processes.
  • Product Group Migration: Provides the foundation for correctly set-up items and stable sales processes.
  • Process Definition & Customisation: Cloud standards combined with Aramark-specific workflows (e.g., supplier assortment mapping).
  • Partner Integration: Coordinated interfaces, workflows, and data flows to ensure a smooth launch of the S.Mart Store.

Benefits

  • Accelerated Implementation: Preconfigured best practices, short test cycles, and low costs.
  • Straightforward Approach: Standardised processes with targeted customisations, reducing complexity.
  • Rapid Live Testing: Early testing of real processes with immediate optimisation potential.
  • Flexibility & Scalability: Easy expansion without costly infrastructure changes.

Join René Borchert, Project Manager at Aramark, on a tour to learn how the S.Mart Store uses an innovative
concept to demonstrate how modern catering and smart shopping can work today.
retailsolutions has introduced the S/4HANA Cloud for retail – a solid foundation for  future-oriented store
concepts.

Introduction of the S.MartStore

Take a look inside and experience how everything runs seamlessly with SAP S/4HANA Cloud, Public Edition Retail.

 

A tour through the S.Mart Store: 

Discover the assortment, refrigerated areas, and smart features such as digital price tags and self-checkout.

 

Changing prices in realtime

A behind-the-scenes look at real-time retail: With SAP S/4HANA Public Cloud, prices in the store are automatically updated in real time.

 

Replenishment 

Automated replenishment and digital goods receipt: When stock falls below a defined threshold, replenishment is triggered automatically and goods receipt is recorded instantly via the app.

 

Empties Management 

Integrated deposit management in the intelligent store: The deposit amount is automatically captured at checkout and recorded in the system in real time.

 

Check-Out 

Simple checkout – with no waiting times or extra steps. The Smart Store combines cloud, real-time data, and automation into a fully seamless shopping experience.

 

[English]

SAP S/4HANA Cloud Public Edition, Retail is the backbone for our 24/7 concept, enabling a flexible, efficient, and modern grab-and-go experience that’s available anytime.

Aramark

René Borchert

Project Management